Please, do only accept undamaged cartons. We use a second carton to
protect your AH! Njoe Tjoeb 4000. Excuse us for the use of some styrofoam packaging-material,
but you can be assured that we did not buy it, we simply use it again and again and again.
It is very important -well actually more than important- that in case you suspect
that your shipment could be damaged, to show UPS on delivery why you suspect
so and open the carton while the UPS man is still there. Inspect the carton very,
very well. Maybe the carton itself is not really damaged, but was a heavy load fallen on
the carton. You can see in most cases if such hast happened. So in that case you have to
open the carton while the UPS man is still there, have a carefull look and connect
the cd-player to AC to control if there is or is not any damage. These instructions have
been given to us by UPS itself. Don't feel bad if UPS is in a hurry, it is to protect
yourself! Whatever you find as damage has to be written down at the delivery of the
carton. If that's not possible, simply refuse to accept the carton because of visible
damage.
Well, if you declare damage, someone from UPS will show up to check the damage and to
see if the quality of packaging was good enough. So never throw any packagingmaterial
away! (Also if you have no damage: keep the packaging material in case you need to ship
later to us or anyone else!).
If the carton has no physical damage and you find out after delivery that the
cd-player is damaged, you have what we call: a difficult case. UPS can always state that maybe
you dropped the cd-player while you unpacked it. And that's not of their business, as you
will understand ........
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